Frequently Asked Questions

Identity Guard is an industry pioneer and leader in identity theft and credit protection services. Our mission is to help families and individuals protect their personal, credit, and financial assets from the constantly evolving threats of fraud so you can live your life with peace of mind.

Here’s how Identity Guard protects you:

1. We monitor your personal information, credit, and bank account for signs of fraud.
2. We alert you to breaches and credit fraud in near real-time.
3. If you’re a victim of fraud, our U.S-based fraud agents will help you resolve the issue.
4. All plans offer $1M identity theft insurance to cover legal fees, stolen funds, and more.

Our plans offer a variety of tools to help detect fraud which may include credit monitoring, dark web monitoring, near real-time alerts, credit lock, and so much more.

If you’d like to learn more about Identity Guard and the award-winning identity and credit protection plans we offer, please contact us at 1-855-443-7748. We look forward to speaking with you!

Over 25 years ago, we helped create this industry – bringing together three bureau credit monitoring, identity theft victim services, and an unparalleled security focus. Since then, we’ve helped protect over 38 million people with Trustpilot ratings over 4.5-stars as rated by our customers.

In our pursuit to provide the best service for our customers, we’ve continued to advance our products to address the ever-evolving threats in identity theft, fraud and personal cybersecurity. Our credit monitoring equips you with one of the fastest fraud detection services in the industry, and our highly rated, experienced U.S.-based White Glove Fraud Remediation team is available to you around the clock to help resolve your fraud incident.

If you’d like to learn more about Identity Guard and the award-winning identity and credit protection plans we offer, please contact us at 1-855-443-7748. We look forward to speaking with you!

No problem! We’re happy to help you enroll. You can reach us at 1-855-443-7748 or by contacting us at customercare@identityguard.com

Your Identity Guard membership begins after you complete your enrollment.

Yes, your security is our highest priority. We use bank and military-grade levels of encryption to help ensure the safety and security of your data.

The enrollment process only takes about 2 minutes or less. If you have credit monitoring on your plan, we’ll require an additional identity verification step to make sure you are indeed, you! This will take less than a minute to complete and will allow you to receive near-real time fraud alerts, monthly credit scores, annual credit reports, and more.

Yes, your Social Security Number is required to verify your identity. As part of your membership, we use your SSN to monitor for certain signs that may indicate identity theft.

If you’d like to speak with one of our agents about Identity Guard before enrolling, you can contact us at 1-855-443-7748.

To enroll, you will need to provide your name, address, phone number, date of birth, email, and Social Security Number to set up your account and additional monitoring services. You may be asked to provide credit card information for billing purposes.

If you’d like to speak with one of our agents about Identity Guard and learn more about our identity theft and credit protection plans, you can contact us at 1-855-443-7748.

Yes, you will still be able to enroll in Identity Guard with a security freeze on your credit reports.

Your satisfaction is very important to us. We offer a 60 day money-back guarantee on all of our annual subscription plans.

You can read more about our privacy policy here.

You can reach us at 1-855-443-7748 or by contacting us at customercare@identityguard.com

National Public Data has revealed that in April 2024 and throughout the summer of 2024, certain personal information may have been compromised. The potentially affected data includes names, email addresses, phone numbers, Social Security numbers, and mailing addresses.  This is considered one of the largest known data breaches, impacting nearly 2.9 billion records.

National Public Data (NPD), also known as Jerico Pictures, is a background check company.  For more detailed information, please visit nationalpublicdata.com/breach.html.  The website provides detailed information on what occurred as well as steps you can take to help detect misuse of your personal information.

Our data security consultants’ top recommendations for protecting yourself from this breach are outlined below and can be addressed directly through your Identity Guard account:

• Instantly lock your Experian credit file by navigating to the Credit section on your account and clicking the purple toggle button next to Experian CreditLock.
   
  • We also recommend requesting a credit freeze from Equifax (steps here) and Transunion (steps here).
 
• Keep an eye out for any additional alerts, such as credit or dark web, that may indicate your information is being utilized by bad actors.

Additionally, you may want to add a fraud alert through your member portal.

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Identity theft is when a fraudster steals your personal data (such as your name, address, phone number, social security number, credit card number, passport number, IDs, driver's license number, etc.) and other forms of your identity to commit crimes in your name. Identity thieves have one common goal: to steal your personally identifiable information (PII) and use it to get a payday.

For example: Cybercriminals use Dark Web sites to buy or sell personal information, which is often used to commit identity theft. Pieces of your personal information can be combined into a synthetic identity, which can be used by criminals to commit various types of fraud that can compromise your identity without your knowledge.

According to the U.S. Federal Trade Commission, identity theft cases more than doubled from from 2019 to 2021, up from 650,000 to 1.4 million cases and costing U.S. consumers well over $5.9B. 

To help protect customers from fraud, we monitor your personal information, IDs like SSN, passwords and more across billions of data  points and data sources. If we find your information, we’ll send you an alert so you can take action fast to mitigate any risks. 

If you’d like to learn more about Identity Guard and the award-winning identity and credit protection plans we offer, please contact us at 1-855-443-7748. We look forward to speaking with you!

The Dark Web is the hidden part of the internet where cybercriminals lurk and where many illicit activities are conducted online, such as the sale of stolen identities or breached account logins and passwords. 

To keep your personal and financial information safe, we recommend adding information to your Watchlist. Identity Guard uses your Watchlist to monitor your information. We send you alerts if your information is found on Dark Web sites, forums, lists and more.

On your Watchlist, you can add up to:

• 40 Credit and Debit Cards
• 1 Birth Date
• 1 Driver's License Number
• 10 Email Addresses
• 5 Financial Account Numbers
• 3 Health Insurance IDs
• 1 Address
• 2 Passport Numbers
• 5 Phone Numbers
• 1 SSN or SIN
• 10 Loyalty Cards
• 1 National Provider ID

At Identity Guard, our mission is to keep your personal information safe and secure.  Your information is collected and shared in accordance with our Privacy Policy.

If you’d like to learn more about the Dark Web and how our award-winning identity and credit protection plans can help protect you, please contact us at 1-855-443-7748 .We look forward to speaking with you!

Home title monitoring helps protect your home by keeping watch over your property title for any suspicious or unauthorized changes. Identity Guard scans county records nationwide and alerts you when new titles are added with your name on them, or if an existing title was modified to remove your name or a new co-owner added.

If you’d like to learn more about home title monitoring and how our award-winning identity and credit protection plans can help protect you, please contact us at 1-855-443-7748. We look forward to speaking with you!

A person’s credit history (credit score and report) are what financial institutions use to assess an individual’s risk factor when issuing them credit products such as credit cards, loans, mortgages and more. Identity thieves and criminals may use or steal another person’s information (name, SSN, birthdate, and more) to gain access to their credit benefits and not repay them, putting the victim’s credit and finances at risk.

Identity Guard gives you near real-time alerts of inquiries into your credit file across the 3 major credit bureaus (Experian, Equifax, TransUnion). This allows you to catch fraud fast, like if someone was trying to open a credit card or loan under your name, and take action to mitigate any risks quickly.

Easily lock and unlock your Experian credit file with a flip of a switch on your Identity Guard apps. This prevents unwanted credit inquiries to your Experian credit file without affecting your credit score. Get near real-time alerts if someone tries to access your Experian credit file while it’s locked—helping to protect you from identity theft and credit fraud.

This feature is available with our Ultra plan. If you’d like to learn more about our award-winning credit protection plans, please contact us at 1-855-443-7748. We look forward to speaking with you!

Our family plans allow for up to 5 adults and unlimited child members. You can invite other adults via your Identity Guard dashboard. As a parent or guardian, the primary member can also add children or a minor (under the age of 18) to a family plan.

The added member will receive an email to join your plan, and they will not be charged for the membership. For privacy reasons, members will not be able to see the personal information or access the account of other members in the plan.

If you’d like to learn more about our award-winning family plans, please contact us at 1-855-443-7748. We look forward to speaking with you! 

NOTE: Not all pre-existing Identity Guard family plans allow for 5 adults and unlimited child members. If you are an existing customer and have questions about your specific plan, please contact us. 

To invite an adult family member to your Identity Guard family plan, you will need their name and email address. We will send them an email invitation to enroll in the individual plan as part of your membership.

Placing a security freeze on your credit reports will not impact your Identity Guard membership. To learn more about placing or lifting a security freeze, click here.

Go to the member login page and follow the instructions.

You can cancel your membership at any time by logging in to your Identity Guard account or by contacting us.

If you need to update any billing or account information, visit the membership section on your account dashboard or by contacting us.