Are you seeing a scanner error in Identity Guard Desktop Security? Not to worry, these are normally easy to resolve by following a few steps
First, make sure that you've uninstalled your old antivirus software.
After uninstalling any old antivirus software, make sure to restart your computer to be sure that the uninstallation is complete.
Second, try clicking the RETRY button several times.
When clicking retry, you may be prompted to let Windows Powershell make changes to your computer. Click YES.
It is recommended to click the RETRY button 2-4 times. This helps to restart the Identity Guard AV Service and kick Identity Guard Desktop Security back into a normal state.
Third, try re-running the Identity Guard Desktop Security installer.
To do so, click here and then download the installer.
If you are still experiencing a scanner error...
If you run into any issues while completing these steps, please contact support for further assistance.